About Splendid Coordination
We're a registered NDIS provider of Support Coordination (Levels 1–3, including Level 3 Specialist Support Coordination) and Psychosocial Recovery Coaching. Our head office is in Melbourne and we service participants across Victoria and South Australia.
- NDIS Registered
- Provider No. 4050152781
- Victoria & South Australia
Our story
Splendid Coordination is part of Splendid Care Services Pty Ltd. We started with a simple belief: nobody should have to work out the NDIS on their own.
Again and again, we saw people with good plans that weren't turning into real support. Funding sat unused, providers didn't call back, and participants and families were left chasing everyone themselves. We knew coordination could be warmer, clearer and more persistent.
Today we're a team of support coordinators, specialist support coordinators and psychosocial recovery coaches, bringing NDIS experience, cultural understanding and genuine warmth to every participant, from a first plan to the most complex hospital discharge.
"Nobody should have to work out the NDIS on their own. Our whole job is navigating it together, so what’s written in a plan becomes what gets lived."
Mission, vision and values
Our mission
To help NDIS participants turn their plans into real progress, with coordination and recovery coaching that is warm, honest and dependable.
Our vision
A future where every participant in Victoria and South Australia can navigate the NDIS with confidence, choice and a team that has their back.
Respect
We treat every person with dignity, listen first and honour their right to make their own choices.
Honesty
Plain answers, backed by evidence. We say when something isn't working, and we explain why.
Cultural safety
We make room for culture, language, faith and identity, so every person feels safe being themselves.
Persistence
We follow through. When a door closes, we find another way and keep going until it's sorted.
Partnership
We work with participants, families and care teams, not around them. Good outcomes are shared work.
How we work
We keep things simple, personal and joined up. In plain language, that means:
- Person-centred. We start with who you are and what you want, not just what's in your plan.
- Trauma-informed. We go at a pace that feels safe and respect your right to say no.
- Culturally responsive. We make room for language, culture and faith, and arrange interpreters when needed.
- Working with the whole care team. With consent, we keep family, clinicians and providers on the same page.
- Regular check-ins. We agree how often we'll catch up, and we stick to it.
- Preparing early for reassessments. We gather reports and evidence months ahead, not at the last minute.
Why choose Splendid
Plain answers
No jargon and no fine print. We explain things clearly and check you're comfortable before we move on.
Your choice, always
We show you a range of providers and you decide. You can change your mind, or your coordinator, at any time.
One consistent coordinator
A named coordinator who knows your story, so you don't have to keep repeating yourself.
Honest advice
We tell you when something's working and when it isn't, and always explain why.
Our specialties
Quality and standards
The standards we hold ourselves to, every day.
- NDIS registered providerProvider No. 4050152781, registered until July 2027.
- Registered for Level 3Registered to deliver Specialist Support Coordination as well as Levels 1 and 2 and Psychosocial Recovery Coaching.
- Screened staffEvery team member holds a current NDIS Worker Screening clearance.
- Ongoing training and supervisionRegular professional development, case supervision and practice reviews across the team.
- NDIS Practice StandardsWe follow the NDIS Practice Standards and Code of Conduct in everything we do.
- Feedback welcomeA simple way to raise any concern, through our feedback and complaints process.
Who we work with
We build strong working relationships with everyone involved in a participant's care. Referrers can read more on our referral partners section.
- Hospitals
- Mental health services
- Justice and corrections teams
- Local Area Coordinators
- NDIA
- Plan managers
- Allied health
- Families and carers
Careers
Working at Splendid means manageable caseloads, regular supervision, flexible hours and a team that backs each other up. We invest in your training and wellbeing, because good coordination depends on people who feel supported themselves.
We’re always keen to hear from experienced coordinators and recovery coaches — send your CV to admin@splendidcoordination.com.au.
Let's navigate the NDIS together.
Send us the basics or give us a call, with no obligation and no pressure. We reply to every referral within one business day.