Privacy policy
How Splendid Care Services Pty Ltd, trading as Splendid Coordination, collects, uses and protects your personal information.
Our commitment
We respect your privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our obligations as a registered NDIS provider.
What we collect
We only collect information we need to provide and improve our services. This may include:
- Your name, contact details, date of birth and address
- Your NDIS number, plan details and plan management type
- Information about your disability, health, support needs, goals and preferences
- Details of family members, nominees, guardians and other providers involved in your support
- Information you give us through our website forms, by phone or by email
How we use it
- To respond to enquiries and referrals
- To plan, deliver, coordinate and review your supports
- To prepare service agreements, invoices and NDIS claims
- To meet our legal, reporting and NDIS Practice Standards obligations
- To improve the quality and safety of our services
Sharing your information
We only share your information with your consent, or where the law requires or allows it. This may include the NDIA, your plan manager, other providers involved in your supports, and the NDIS Quality and Safeguards Commission. We do not sell your information.
Keeping it safe
We store information securely and limit access to staff who need it to do their work. We keep records for as long as required by law and then dispose of them securely.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you at any time. Contact us using the details below.
Website forms
Messages sent through our website forms are received by our team and stored securely by our website host. We use this information only to respond to you.
Questions or complaints
If you have a question about privacy, or think we have mishandled your information, please contact us:
Splendid Care Services Pty Ltd (ABN 34 652 563 043)
470 St Kilda Rd, Melbourne VIC 3004
Phone: 1300 941 734
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.