Specialist Support Coordination (Level 3)
We're registered to deliver Level 3 Specialist Support Coordination across Victoria and South Australia. When life is complicated and the stakes are high, we bring calm, experienced coordination. We reply to every referral within one business day.
- NDIS Registered Provider
- Provider No. 4050152781
- No cost to refer
Who Level 3 is for
Specialist Support Coordination is for participants whose situation is high-risk or complex, where everyday coordination isn't enough to keep things on track. It's often the right fit when someone is experiencing:
- Complex mental health presentations
- Housing instability or risk of homelessness
- Involvement with police, courts, corrections or parole
- Long or repeated hospital stays
- Several services that need tight coordination
- Safety concerns that need close monitoring and a fast response
Our aim is always to reduce risk, stabilise supports and build the participant's capacity, so over time they need less intensive help.
What Level 3 includes
Every situation is different, but Level 3 usually covers six core areas.
Risk assessment and planning
We start by understanding what's happening and where the risks are, talking with the participant and the people who know them best. That becomes a clear plan everyone can follow.
Crisis response and safety planning
When things go wrong, we move quickly to steady supports and keep the participant safe. We build safety plans ahead of time, so everyone knows who to call.
Coordinating complex service teams
Clinical, housing, justice and allied health services often work in silos. We bring them together and keep the whole team pulling in the same direction.
Advocacy with the NDIA and mainstream systems
We speak up for the participant with the NDIA and with health, housing and justice systems, and push for decisions that match their needs.
Hospital discharge and custody-release planning
Leaving hospital or custody is one of the riskiest times for a participant. We plan early so supports are ready from day one. More on transitions.
Stabilising supports and building capacity
Once things settle, we focus on reliable, consistent supports that hold, and help the participant build skills and confidence.
Who we work alongside
Level 3 works best when everyone is connected. We regularly coordinate with:
- Hospitals
- Mental health services
- Corrections
- Housing providers
- Police and legal services
- Local Area Coordinators
- NDIA
How it looks in practice
Sam moves from crisis to stability
Sam is 34 and lives with schizophrenia and an intellectual disability. When he was referred to us, he'd lost his rental, was staying on a friend's couch and had been admitted to hospital twice in three months. Five services were involved, but nobody was leading.
His specialist coordinator first met Sam on the ward, alongside his mental health case manager. Within a fortnight they agreed a shared safety plan with the care team and found a safe short-term place for Sam to stay while a longer-term home was sorted.
Over the following months, Sam moved into a stable home, stayed connected with his clinical team and avoided further admissions. With things settled, we planned a careful step down to Level 2, with a handover meeting so nothing was lost along the way.
From referral to stability.
A clear four-step process, with the participant at the centre of every decision.
Referral received
Send us a referral online or by phone. Anything urgent is followed up straight away.
Initial assessment and risk review
We meet the participant, read the plan and reports, and talk with key people to understand the risks and what needs to happen first.
Coordinated plan with the care team
We agree a clear plan with the participant and their care team: who's doing what, by when, and how we'll respond if things change.
Stabilise, review and step down
We review progress regularly. When things are steady and it's right for the participant, we plan a smooth step down to Level 2.
How Level 3 is funded
Specialist Support Coordination is funded from the Capacity Building budget, and the NDIA only includes it when evidence shows a participant's situation is complex enough to need it. If it isn't in the plan but should be, we help gather reports and records of recent crises to support a plan reassessment.
Level 3 FAQs
What is Level 3 Specialist Support Coordination?
It's the highest level of support coordination funded by the NDIS, delivered by an experienced coordinator for participants whose situation is high-risk or complex. The focus is on reducing barriers, managing risk and keeping a complex support team working together.
Can a participant move from Level 3 to Level 2?
Yes. Level 3 is often needed for a period of time rather than forever. When things stabilise, we work with the participant and the NDIA to step down to Level 2. We manage the handover carefully, so there's no gap in supports.
How quickly can you start?
Where there's an urgent risk, such as an imminent discharge or eviction, we prioritise the referral and focus first on what needs to happen to keep the participant safe.
Who will the participant work with?
A named specialist coordinator who leads their support, backed by our wider team, so there's always someone available who knows the situation.
Can Level 3 help with an urgent change of circumstances?
Yes. If housing breaks down, a provider withdraws or someone is admitted to hospital, we step in to steady supports, update the safety plan and, if needed, request a change to the NDIS plan.
Referring a complex participant? We respond within one business day.
Tell us what's happening and we'll take it from there. There's no cost to refer.