Feedback & complaints
Your feedback helps us improve. Whether something went well or something went wrong, we want to hear about it, and raising a concern will never affect the support you receive.
How to give feedback
You can give feedback or make a complaint in whatever way is easiest for you:
- Talk to any member of our team
- Call us on 1300 941 734
- Email admin@splendidcoordination.com.au
- Use the form on this page. You can stay anonymous if you prefer.
You can ask a family member, friend, advocate or guardian to help you, or to raise the issue on your behalf. If you need an interpreter, call the Translating and Interpreting Service on 131 450.
What happens next
- We'll acknowledge your feedback or complaint promptly.
- We'll treat it confidentially and respectfully.
- We'll look into what happened and keep you updated.
- We'll tell you the outcome and any changes we make as a result.
If you're not satisfied
If you'd rather not raise the issue with us, or you're unhappy with how we handled it, you can contact the NDIS Quality and Safeguards Commission:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544 (free call from landlines)
TTY: 133 677
Website: ndiscommission.gov.au
If someone is in immediate danger, call 000.
Share your feedback
Compliments, suggestions and complaints are all welcome.